66 High Street, Egham, TW20 9EY — on Egham High Street
Bumble & Bloom Childcare
Policies & Procedures

Our Policies 📋

Clear, transparent policies that keep every child safe, happy and thriving.

Safeguarding & Child Protection

Updated — EYFS September 2025 compliant

Bumble & Bloom Childcare is committed to safeguarding and promoting the welfare of every child in our care. This policy sets out how we protect children from harm and respond to concerns.

Our commitment

  • The welfare of the child is paramount.
  • All children, regardless of age, disability, gender, race, religion or belief, sex, or sexual orientation, have a right to equal protection from all types of harm or abuse.
  • We work in partnership with children, parents, professionals and agencies to promote children's welfare.

Types of abuse

  • We are alert to signs of physical, emotional, sexual abuse and neglect.
  • We recognise that abuse may be carried out by adults, other children or through online means.
  • Any concerns are recorded, reported and acted upon without delay.

Reporting procedures

  • Any safeguarding concern is reported immediately to the Local Authority Designated Officer (LADO) or children's social care.
  • In an emergency, we call 999 or 112.
  • We maintain a written record of concerns, discussions and decisions made.
  • We do not investigate concerns ourselves; we pass them to the appropriate authorities.

Mobile phones and photography

  • Children are not permitted to use mobile phones or internet-connected devices without supervision.
  • Staff do not use personal devices in areas where children are present.
  • Any photographs of children are taken only with parental consent and stored securely.

Training and review

  • The registered childminder undertakes regular safeguarding training.
  • This policy is reviewed at least annually and whenever there is a change in legislation or guidance.
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Behaviour Management

We promote positive behaviour through clear, consistent expectations, praise and age-appropriate boundaries. This policy explains how we support children to manage their feelings and behaviour.

Aims

  • To create a calm, safe and respectful environment.
  • To help children understand expectations and develop self-regulation.
  • To respond to behaviour in a fair, consistent and proportionate way.

Positive behaviour strategies

  • We use praise and encouragement to reinforce positive behaviour.
  • Clear, simple rules are discussed with children and reinforced consistently.
  • We model kindness, sharing, turn-taking and respectful communication.
  • Children are helped to understand their emotions and find constructive ways to express them.

Addressing challenging behaviour

  • We respond calmly and redirect behaviour where possible.
  • We use 'time to calm down' or quiet time, never as punishment but as a chance to reset.
  • Physical restraint is never used unless necessary to prevent immediate harm.
  • Parents are kept informed and involved in behaviour strategies.

Unacceptable behaviour

  • Bullying, discrimination, violence and unsafe behaviour are not tolerated.
  • We work with parents and, if necessary, outside professionals to support children who display persistent challenging behaviour.

Review

  • This policy is reviewed annually and updated as needed.
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Equal Opportunities & Inclusion

Bumble & Bloom Childcare values diversity and is committed to treating every child, family and member of staff with fairness, dignity and respect.

Our commitment

  • We welcome children and families from all backgrounds and cultures.
  • We do not discriminate on the grounds of race, ethnicity, religion, disability, gender, age, sexual orientation or socioeconomic status.
  • We celebrate diversity through play, books, activities and conversations.

Inclusive practice

  • We adapt activities and resources to meet the individual needs of every child.
  • We work with parents and professionals to support children with additional needs.
  • We challenge stereotypes and promote kindness and empathy.

Supporting children with additional needs

  • We make reasonable adjustments to ensure all children can participate fully.
  • We follow advice from health professionals, specialists and the local authority.
  • Individual needs and support plans are agreed with parents and reviewed regularly.

Discrimination

  • Any form of discriminatory behaviour or language is challenged immediately.
  • Parents are encouraged to raise concerns; we will investigate and respond promptly.

Review

  • This policy is reviewed annually to ensure it remains effective and inclusive.
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Health, Safety & Hygiene

We provide a safe, clean and healthy environment for children. This policy sets out how we identify and manage risks, maintain hygiene and respond to accidents.

Risk assessment

  • Daily risk assessments are carried out indoors, outdoors and on outings.
  • Risk assessments are recorded and reviewed regularly.
  • Hazards are removed or managed promptly.

Equipment and environment

  • All toys, equipment and furniture are clean, safe and age-appropriate.
  • Electrical sockets, stairs and dangerous items are safeguarded.
  • Outdoor areas are checked before use.

Hygiene

  • Children and staff wash hands regularly, especially before meals, after toileting and after outdoor play.
  • Surfaces, toys and equipment are cleaned and disinfected daily.
  • Nappy changing is carried out hygienically and safely.

Accidents and first aid

  • A fully stocked first aid kit is always available.
  • The registered childminder holds a current paediatric first aid certificate.
  • All accidents and injuries are recorded in the accident book and parents are informed.
  • Serious incidents are reported to Ofsted and the local authority as required.

Outings

  • Risk assessments are completed before any outing.
  • Children are supervised at all times and appropriate ratios are maintained.
  • Emergency contact details and first aid kits are taken on outings.

Review

  • This policy is reviewed at least annually and after any incident or significant change.
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Sickness, Illness & Medication

This policy ensures children receive appropriate care when unwell and that medication is administered safely and with parental consent.

Exclusion for illness

  • Children with infectious illnesses must not attend until they are no longer contagious.
  • Children with a high temperature, vomiting, diarrhoea or suspected contagious infection should remain at home.
  • We follow NHS and UK Health Security Agency guidance on exclusion periods.

When a child becomes ill

  • The child is comforted and monitored in a quiet, safe space.
  • Parents are contacted promptly and asked to collect their child.
  • If a child needs urgent medical attention, emergency services are called and parents are informed immediately.

Administration of medication

  • Prescription medication is given only with written parental consent.
  • Medication is stored securely, out of reach of children.
  • All medication is checked for name, dosage, expiry date and instructions before administration.
  • A record is kept of every dose administered, including time, amount and who gave it.

Non-prescription medication

  • Non-prescription medication is only given with prior written consent and where appropriate for the child's age.
  • We do not administer the first dose of any new medication.

Records

  • All illnesses, medications and exclusions are recorded accurately and confidentially.

Review

  • This policy is reviewed annually and updated in line with current guidance.
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Food & Drink

We provide healthy, balanced meals and snacks that support children's growth, development and enjoyment of food. All meals are vegan and nut-free.

Healthy eating

  • Menus are planned in line with EYFS healthy eating guidance.
  • Fresh fruit, vegetables, whole grains and plant-based proteins are offered daily.
  • Added salt and sugar are kept to a minimum.

Special dietary requirements

  • We gather full information about allergies, intolerances and dietary needs at registration.
  • Menus are adapted to meet individual requirements.
  • All meals are currently vegan and prepared in a nut-free environment.

Meal times

  • Children eat in a calm, social setting.
  • Staff sit with children and model positive eating habits.
  • Children are encouraged but never forced to try foods.

Food safety

  • All food is stored, prepared and served hygienically.
  • We follow food hygiene and allergy-safe practices.
  • Drinking water is available throughout the day.

Celebrations and treats

  • Special occasions are celebrated with healthy options where possible.
  • Parents are informed in advance of any special foods being offered.

Review

  • This policy is reviewed annually and menus are rotated regularly.
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Data Protection & GDPR

We take the protection of personal data seriously. This policy explains how we collect, store, use and share information about children and families in line with UK GDPR and the Data Protection Act 2018.

Data we collect

  • Child and family contact details, medical information, emergency contacts and consent forms.
  • Records of attendance, accidents, incidents, medications and developmental progress.
  • Photographs and videos, only with written consent.

How we use data

  • To provide safe, appropriate childcare.
  • To communicate with parents and share information about their child's day.
  • To meet statutory requirements such as Ofsted and local authority returns.

Data storage

  • Paper records are stored in a locked location.
  • Digital records are kept on password-protected devices and encrypted storage.
  • Information is kept only for as long as legally required.

Sharing information

  • Information is only shared with relevant professionals (e.g., health visitors, social care, schools) with consent or where there is a safeguarding concern.
  • We do not share data with third parties for marketing purposes.

Parents' rights

  • Parents can request access to the data we hold about their child.
  • Parents can request corrections or deletion of data, subject to legal retention requirements.

Review

  • This policy is reviewed annually and updated to reflect changes in data protection law.
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Complaints Procedure

We aim to provide high-quality care and service. If parents or carers have any concerns, we encourage them to raise them so we can resolve them quickly and fairly.

Informal resolution

  • Most concerns can be resolved by speaking with the registered childminder directly.
  • We welcome feedback and will listen carefully and respond promptly.

Formal complaint

  • If a concern cannot be resolved informally, parents may make a formal complaint in writing.
  • A written complaint is acknowledged within 48 hours.
  • A full response is provided within 28 days.

Investigation

  • Complaints are investigated impartially and confidentially.
  • Relevant records and information are reviewed.
  • We may seek advice from relevant agencies if appropriate.

Escalation

  • If a parent is not satisfied with the outcome, they may contact Suffolk Childcare Agency (SCA), our registering childminder agency.
  • Suffolk Childcare Agency contact details are displayed on the setting's noticeboard and shared with parents on request (scachildcare.co.uk).

Records

  • All complaints and their outcomes are recorded and kept securely.
  • Complaint records are made available to Suffolk Childcare Agency on request.

Review

  • This procedure is reviewed annually.
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Emergency & Fire Safety

This policy ensures that we are prepared for emergencies, including fire, and that children and staff can evacuate safely and quickly.

Fire safety

  • Smoke alarms are fitted on every floor and tested regularly.
  • Fire doors and escape routes are kept clear at all times.
  • Fire extinguishers are maintained where appropriate.
  • A fire drill is practised at least every six months and recorded.

Evacuation procedure

  • On hearing the alarm or discovering a fire, all children are evacuated immediately to the designated assembly point.
  • We do not stop to collect belongings.
  • A register is taken to ensure all children are accounted for.
  • Emergency services are called and parents are informed as soon as safe to do so.

Other emergencies

  • Procedures are in place for incidents such as power failure, gas leak, flood or intruder.
  • Emergency contact details are accessible at all times.
  • A grab bag with emergency contacts, first aid kit and essential items is kept ready.

Outings

  • An emergency procedure and risk assessment is completed for every outing.
  • Children are supervised at all times and a mobile phone is carried.

Review

  • This policy is reviewed at least annually and after every fire drill or emergency.
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Risk Assessment

We proactively identify, assess and manage risks to keep children, staff and visitors safe while still allowing children to enjoy challenging play and learning.

Daily checks

  • The setting is checked indoors and outdoors before children arrive.
  • Hazards are removed, repaired or managed immediately.
  • Equipment, toys and outdoor areas are checked for safety.

Written risk assessments

  • Written risk assessments are kept for the premises, outings, activities and any specific risks.
  • Risk assessments are reviewed regularly and after any incident.

Balancing risk and play

  • We recognise that children benefit from age-appropriate challenge and managed risk.
  • Risky play is supervised and matched to the child's age and ability.

Outings and visits

  • A risk assessment is completed before any outing.
  • Transport, venue, ratios and emergency procedures are considered.

Recording and review

  • All risk assessments are dated, signed and stored securely.
  • They are reviewed at least annually and whenever circumstances change.
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Safer Sleep

Updated — April 2026

Bumble & Bloom Childcare is committed to providing a safe sleeping environment for every baby and young child in line with the updated Early Years Foundation Stage (EYFS) statutory framework and current Lullaby Trust safer sleep guidance.

Our commitment

  • We follow the EYFS safeguarding and welfare requirements for safer sleep and the Lullaby Trust's evidence-based guidance.
  • Every child's individual sleep needs, routines and parental wishes are discussed and agreed at registration and reviewed regularly.
  • Parents are informed promptly of any changes to their child's usual sleep pattern.

Safe sleeping position

  • Babies under 12 months are always placed on their back to sleep, with their feet at the foot of the cot ('feet to foot').
  • If a baby has rolled onto their front or side once able to do so independently, they are gently returned to their back until they can roll both ways unaided.
  • Babies are never placed to sleep on their front or side.

Safe sleep environment

  • Babies sleep on a clear, firm, flat, waterproof cot mattress that is in good condition and fits the cot with no gaps.
  • No soft toys, comforters, cuddly toys or loveys are placed in cots or sleep spaces.
  • Cots, travel cots and sleep mats are free from pillows, duvets, quilts, cot bumpers, pods, nests, hammocks and loose bedding.
  • The room is kept at a comfortable temperature (16–20°C) and is well ventilated, with the child dressed appropriately and not overheated.
  • Babies do not sleep with hats, hoods, bibs, dummy clips or anything around the neck.
  • Sleep spaces are smoke-free, vape-free and kept free of hazards such as blind cords.

Supervision and monitoring

  • Sleeping children are checked frequently — at least every 10 minutes — and never left unattended out of sight or hearing.
  • During each check we look at colour, breathing, temperature and general wellbeing.
  • A written sleep log is kept for every child, recording when they went to sleep, each check and when they woke.
  • Babies do not sleep unsupervised in car seats, bouncers, prams, slings or on soft surfaces such as sofas or beds.

Individual sleep routines

  • We follow each child's home routine as closely as possible, including nap times, comforters and preferred sleep cues.
  • Any specific medical, developmental or cultural needs are recorded in the child's individual care plan.
  • Dummies are only used if provided by parents and in line with Lullaby Trust guidance; they are never forced or reinserted once the child is asleep.

Older children

  • Older children who no longer nap have access to a quiet, calm rest space if needed.
  • Rest and sleep are never used as a reward or punishment.

Training and review

  • The registered childminder and any assistants are trained in safer sleep practice and paediatric first aid.
  • This policy is reviewed at least annually and updated in line with the latest EYFS framework and Lullaby Trust guidance.
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Visitors

This policy sets out how we welcome, record and supervise visitors to the setting to keep every child safe.

Arrival and identification

  • All visitors are greeted at the door by the registered childminder and asked to confirm their identity.
  • Visitors are required to wear a visitor name badge at all times while on the premises.
  • Any professional visitor is asked to show photographic identification before entry.

Visitors book

  • Every visitor signs the visitors book on arrival and again when they leave.
  • The book records name, organisation, purpose of visit, time in and time out.
  • The visitors book is kept in a secure location and reviewed regularly.

Supervision

  • Visitors are never left alone with any child at any time.
  • Visitors remain in communal areas and do not access toilets, nappy change areas or sleep rooms while in use.
  • The registered childminder accompanies visitors throughout their time in the setting.

Mobile phones, cameras and devices

  • On arrival, visitors are asked to place their mobile phone and any other device with a camera (including smart watches and tablets) into the lockbox.
  • Devices are returned to the visitor as they sign out.
  • Visitors do not take photographs, video or audio recordings inside the setting.

Contractors and emergency visitors

  • Contractor work is arranged outside of childcare hours wherever possible.
  • If work must take place during childcare hours, children are kept in a separate area and the contractor is supervised at all times.
  • Emergency services and safeguarding professionals are given immediate access when required.

Review

  • This policy is reviewed at least annually and updated in line with best safeguarding practice.
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CCTV & Doorbell Camera

This policy explains how we use CCTV and a video doorbell to keep children, families and staff safe, and how footage is managed in line with UK GDPR and the Data Protection Act 2018.

Doorbell camera (Ring)

  • A Ring video doorbell camera covers the main entrance and is used to decide whether to grant access to a visitor.
  • When you arrive we may speak to you through the doorbell to let you know we've seen you while we get your child ready to leave.
  • This helps us keep the front door closed and the setting secure until we are ready to open it.
  • The doorbell camera does not record inside the home.

Internal CCTV

  • CCTV cameras are in use inside the premises to support child protection, safeguarding and continuous improvement of our practice.
  • Cameras are not installed in bathrooms, toilets or nappy change areas, and are not placed in any area where a reasonable expectation of privacy exists.
  • Signage is displayed to make visitors and families aware that CCTV is in operation.

Purpose and monitoring

  • Footage is spot checked periodically by the registered childminder to ensure best practice is being upheld.
  • Footage may be reviewed following an accident, incident, complaint or safeguarding concern.
  • CCTV is not used to monitor children or staff in a continuous, live-streamed way to any third party.

Storage, access and retention

  • Recordings are stored on encrypted local storage or a secure cloud service protected by strong passwords and multi-factor authentication.
  • Only the registered childminder can access footage.
  • Footage is retained for the minimum period required (typically no longer than 30 days) and then securely deleted.
  • Footage is only shared with police, Suffolk Childcare Agency, safeguarding professionals or other lawful authorities where required.

Your rights

  • Parents may request information about footage that includes their child by making a subject access request in writing.
  • We respond in line with UK GDPR timescales and may need to redact other individuals from any footage disclosed.

Review

  • This policy is reviewed at least annually and whenever the setting's camera arrangements change.
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Working with Parents

Strong, respectful partnerships with parents and carers are essential to every child's happiness, wellbeing and development. This policy explains how we work with families every day.

Our commitment

  • We treat every parent and carer with respect, warmth and openness, regardless of background, family structure or circumstances.
  • We listen to parents' views, wishes and knowledge of their child and use this to shape the care we provide.
  • We share information about each child's day, learning and wellbeing honestly, promptly and sensitively.

Settling in

  • We offer settling-in visits before a child starts so children and parents can build familiarity with the setting.
  • At registration we gather detailed information about each child's routines, likes, dislikes, dietary needs, medical needs and family and cultural background.
  • We agree an individual care plan with parents and review it regularly as the child grows.

Daily communication

  • Parents receive daily updates through our childcare app, including photos, activities, meals, naps, nappy changes and observations.
  • We are available at drop-off and pick-up for a friendly chat and any questions or concerns.
  • Parents can contact Charlotte by phone, email or through the app at any reasonable time and we will respond as soon as possible.

Sharing learning and development

  • Each child has an individual learning journal that tracks progress from their starting points through to school readiness.
  • We share observations, next steps and progress check summaries (including the two-year progress check) with parents.
  • Parents are invited to contribute observations, milestones and 'wow moments' from home to enrich the learning journal.

Working in partnership

  • We involve parents in decisions about their child's care, learning and development.
  • We seek parents' views through regular conversations and feedback and use this to improve our practice.
  • With parental consent, we work alongside health visitors, speech and language therapists, schools and other professionals to support each child.

Respecting families

  • We value and celebrate the diversity of every family and reflect this in our resources, activities and conversations.
  • All information shared by families is treated confidentially and stored securely in line with our Data Protection & GDPR Policy.
  • We use interpreters, translated materials or alternative formats where needed to make sure every family can be fully involved.

Concerns and feedback

  • We welcome feedback from parents at any time and see it as an opportunity to learn and improve.
  • Any concern is taken seriously and addressed promptly and respectfully in line with our Complaints Procedure.
  • Parents can escalate unresolved concerns to Suffolk Childcare Agency, our registering childminder agency.

Review

  • This policy is reviewed at least annually and updated in light of feedback from families and any changes to the EYFS framework.
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Absence & Attendance

New — EYFS September 2025 compliant

How we monitor attendance, follow up unexpected absences and work with parents and safeguarding partners under the September 2025 EYFS requirements.

Our commitment

  • We keep an accurate daily register of every child.
  • Expected attendance patterns are agreed at registration and any planned absences recorded.
  • We recognise that unexplained or persistent absence can be a safeguarding indicator.

Reporting an absence

  • Parents notify Charlotte by phone, text or app before the child's expected arrival time.
  • Parents share the reason for absence, and for illness the nature of symptoms.

Following up unexpected absence

  • If a child does not arrive as expected we contact parents within one hour.
  • If we cannot reach the primary parent we contact the additional emergency contacts.
  • If we still cannot make contact we consider a welfare check by police or children's social care.

Patterns of concern

  • Repeated or unusual absences are recorded and reviewed.
  • Safeguarding concerns are escalated in line with our Safeguarding and Child Protection Policy.

Working with parents and partners

  • We work with parents to understand any underlying reasons for poor attendance.
  • For children with an EHC Plan, social worker or Child Protection Plan we share attendance information as required.

Review

  • This policy is reviewed at least annually and updated to reflect changes in EYFS or local safeguarding guidance.
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Emergency & Alternative Care

New — EYFS September 2025 compliant

Arrangements in place if the registered childminder becomes unable to provide care, or an emergency prevents normal operation of the setting.

Emergencies covered

  • Sudden illness, injury or incapacity of the childminder.
  • Fire, flood, gas leak, loss of power or water, or damage to the premises.
  • Local emergencies such as severe weather, evacuation orders or public health alerts.

Immediate response

  • If the childminder becomes unwell during the day the named emergency assistant is contacted immediately.
  • If the premises become unsafe children are evacuated to the assembly point and moved to the nominated safe alternative location.
  • Emergency services are called where needed and parents contacted as soon as safe.

Alternative care arrangements

  • A named emergency assistant, agreed at registration, holds up-to-date DBS, paediatric first aid and safeguarding training.
  • For longer-term incapacity parents are notified promptly with information about alternative registered childcare.
  • Children are only released into the care of adults named on their collection list, or with specific parental consent verified by an agreed password.

Communication with parents

  • Parents are contacted by phone, text and via the childcare app.
  • A single point of contact keeps parents updated until all children are safely collected.

Records and review

  • Every incident triggering this policy is recorded and, where required, reported to Suffolk Childcare Agency.
  • The policy and emergency contact list are reviewed at least annually and after any activation.
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Fees

New — EYFS September 2025 compliant

Our fees, payment terms and how we handle funded hours, deposits and additional charges so families always know what to expect.

Fees and what is included

  • Current fees are set out in our Fees Schedule provided at registration and updated annually.
  • Fees include all meals, snacks, drinks, nappies (where agreed), planned activities and outings unless stated otherwise.
  • Optional extras such as day trips with an entry charge are agreed with parents in advance.

Payment terms

  • Invoices are issued monthly in advance and payable by the date shown.
  • Payment is by bank transfer, standing order, childcare vouchers or tax-free childcare.
  • A registration fee and one month's deposit may be required to secure a place, refunded or credited at the end of the placement subject to notice.

Late payment

  • Overdue accounts receive a written reminder. Persistent late payment may lead to suspension and termination of the contract.
  • Please speak to Charlotte early if you are experiencing financial difficulty.

Absence, holidays and closures

  • Fees remain payable during a child's absence including illness and family holiday.
  • Fees remain payable during the childminder's holiday for up to four weeks per year; further childminder-led closures are not charged.
  • Emergency closures are not charged for the days closed.

Funded hours

  • We offer the government-funded early years entitlements in line with current guidance.
  • Hours can be stretched or term-time depending on availability.
  • Additional hours, meals or consumables outside the funded entitlement are charged at our standard hourly rate and itemised.

Notice period

  • Either party may end the contract by giving four weeks' written notice.
  • Fees are payable in full during the notice period whether or not the child attends.

Review

  • Fee rates are reviewed annually with at least one month's written notice of any change.
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Food Safety

New — EYFS September 2025 compliant

How food is stored, prepared, cooked and served safely to protect children from foodborne illness and allergen exposure.

Registration and training

  • The setting is registered with the local Environmental Health Department as a food business.
  • Charlotte holds an up-to-date Level 2 Food Safety and Hygiene certificate, refreshed every three years.
  • Any assistant handling food receives food hygiene training before working unsupervised.

Personal hygiene

  • Hands are washed with soap and warm water before handling food, after the toilet, nappy changes and handling raw ingredients.
  • Clean aprons are worn and long hair tied back.
  • Anyone with vomiting, diarrhoea or an infectious skin condition does not handle food and stays away for at least 48 hours after symptoms stop.

Kitchen and equipment

  • Food preparation surfaces are cleaned and sanitised before and after use.
  • Colour-coded chopping boards separate raw and ready-to-eat foods.
  • The kitchen is kept pest-free; bins are lidded and emptied daily.

Storage and temperature control

  • Fridge at or below 5°C, freezer at or below -18°C; temperatures logged daily.
  • High-risk foods are date-labelled, covered and used within their use-by date.
  • Raw meat and fish are stored below ready-to-eat foods.

Cooking, cooling and reheating

  • Food is cooked to a core temperature of at least 75°C and reheated only once to at least 75°C.
  • Hot food not served immediately is cooled within 90 minutes and refrigerated.
  • Food from home is stored appropriately and any uneaten portions returned to parents.

Allergen management

  • Allergen information is recorded at registration and displayed in the kitchen.
  • Meals are checked against each child's dietary needs before serving.
  • We operate a nut-free kitchen — see our Safer Eating and Allergy Management Policy.

Records and review

  • Fridge/freezer logs, cleaning schedules and incident records are kept for at least two years.
  • The policy is reviewed annually and after any food safety incident or change of premises.
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Paediatric First Aid (PFA)

New — EYFS September 2025 compliant

How we ensure a qualified paediatric first aider is always available and how first aid is delivered, recorded and communicated to families.

Trained first aiders

  • Charlotte holds a current 12-hour Paediatric First Aid certificate meeting EYFS September 2025 requirements, refreshed every three years.
  • Any assistant caring for children under two or working unsupervised also holds a full PFA certificate.
  • A PFA-qualified adult is present at all times on the premises and on every outing.

First aid equipment

  • A fully stocked, in-date first aid kit is kept in a known, accessible location.
  • A dedicated travel kit accompanies every outing along with emergency contact details.
  • Contents are checked and restocked at least monthly.

Responding to an incident

  • The qualified first aider assesses the child immediately and administers appropriate first aid.
  • If further medical attention is needed we call 111 or 999 without delay and inform parents as soon as possible.
  • A child who has received first aid is comforted and observed for signs of deterioration.

Recording and reporting

  • All incidents and treatment are recorded with time, injury, first aid given and staff involved.
  • Parents are informed on the day and asked to sign the record.
  • Serious incidents are reported to Suffolk Childcare Agency, the local safeguarding agency, RIDDOR and (where relevant) local child death review partners.

Head injuries and specific conditions

  • Head injuries are always reported to parents in writing on the same day with guidance on signs to watch for.
  • Children with asthma, epilepsy or severe allergy have an individual care plan and any prescribed emergency medication is kept safely on-site.

Review

  • This policy and PFA certification are reviewed annually and whenever guidance changes.
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Privacy & Dignity (Toileting & Nappy Changing)

New — EYFS September 2025 compliant

How we support children's privacy, dignity and safety during toileting, nappy changing and other intimate care while safeguarding both children and staff.

Our approach

  • Every child has the right to be treated with respect, warmth and dignity during intimate care.
  • Intimate care is delivered calmly, unhurried and following the child's lead where possible.
  • We use consistent, age-appropriate language for body parts and toileting.

Consent and communication

  • At registration parents share their child's usual toileting routine, preferred words and any specific needs.
  • We talk to the child throughout, explaining what will happen and offering choices.
  • For older children we knock before entering the bathroom and give as much independence as is safe.

Nappy changing

  • Nappies are checked at least every two hours and changed promptly when wet or soiled.
  • Changing takes place in a designated, screened area away from food preparation.
  • We wear disposable gloves and aprons and follow strict hand hygiene.
  • A single adult carries out the change while another adult remains present in the wider setting.

Toilet training and older children

  • We work in partnership with parents to introduce toilet training when the child shows readiness.
  • Accidents are handled matter-of-factly with no shame or negative reaction.
  • Bathrooms have low toilets, step stools and privacy screens as appropriate.

Safeguarding during intimate care

  • Mobile phones and personal cameras are never used in areas where intimate care takes place.
  • Any concerns arising (marks, bruises, disclosures) are recorded and acted on in line with our Safeguarding Policy.
  • Only DBS-checked adults trained in safeguarding and intimate care carry out nappy changes or support toileting.

Records and review

  • Nappy changes are logged with time, condition and any notable observations and shared with parents via the app.
  • The policy is reviewed at least annually.
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Safeguarding Training

New — EYFS September 2025 compliant

The safeguarding training completed by Charlotte and any assistants so everyone caring for children can recognise, respond to and record safeguarding concerns.

Levels of training

  • Charlotte, as designated safeguarding lead, completes accredited DSL training aligned with September 2025 EYFS and refreshes at least every two years.
  • All assistants complete safeguarding training before starting and refresh every two years as a minimum.
  • Everyone completes annual updates covering Prevent duty, online safety, county lines, child exploitation, domestic abuse and safer sleep.

Induction training

  • New assistants, students and volunteers complete a safeguarding induction on their first day.
  • A copy of the Safeguarding and Whistle-Blowing policies is provided and discussed.

Ongoing learning

  • Safeguarding is a standing item at supervision and team meetings.
  • We keep up to date with local safeguarding partnership updates, alerts and thematic reviews.
  • Training records are kept for every adult and reviewed annually.

Specialist areas

  • Additional training is completed for FGM, radicalisation, self-harm, mental health and SEND as needed.
  • First aid, food safety and medication training are refreshed as stated in the relevant policies.

Monitoring and review

  • Training needs are reviewed annually and after any incident or change in guidance.
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Safer Eating & Allergy Management

New — EYFS September 2025 compliant

How we manage food allergies, intolerances and choking risks so every child can eat safely and enjoyably at Bumble & Bloom.

Gathering information

  • Detailed information about allergies, intolerances, cultural/medical dietary needs and any prescribed emergency medication is gathered at registration.
  • Reviewed at settling-in, at least annually and whenever a parent notifies a change.
  • An up-to-date allergy list is displayed in the kitchen and checked before every meal.

Individual allergy care plans

  • Children with a diagnosed allergy have a written care plan agreed with parents and, where appropriate, their GP or allergy team.
  • Prescribed emergency medication is kept on-site, in date and easily accessible to trained adults.
  • All adults caring for the child are trained in recognising and responding to allergic reactions and anaphylaxis.

Safe food preparation and serving

  • The kitchen is nut-free. Ingredients are checked against packaging labels before use.
  • Cross-contamination is minimised with separate utensils, boards and preparation areas for allergen-free food.
  • Meals are plated, named and double-checked for any child with an allergy.

Reducing choking risk

  • Higher-risk foods (whole grapes, cherry tomatoes, whole nuts, hard sweets, popcorn, marshmallows, sausages in the round, apple chunks) are prepared in line with current safer eating guidance — quartered lengthways, deseeded or avoided altogether for under-fives.
  • Children are always seated upright and supervised at meals and snacks.
  • Adults model calm eating and never rush a child.

Responding to a reaction or choking incident

  • For a suspected reaction we follow the child's care plan; for anaphylaxis we administer the AAI and call 999.
  • For choking we follow paediatric first aid choking procedures and call 999 if the blockage does not clear.
  • All incidents are recorded, shared with parents and reviewed.

Communication and review

  • Menus are shared with parents in advance and any changes flagged.
  • This policy is reviewed at least annually and after any incident or update to national guidance.
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Safer Recruitment

New — EYFS September 2025 compliant

How we ensure any assistant, apprentice, student or volunteer working with children is suitable, safely recruited and appropriately vetted.

Application and interview

  • All roles have a written role description with clear safeguarding responsibilities.
  • Applicants complete a written application with full employment history, gaps explained and disclosure of any relevant convictions.
  • Shortlisted candidates are interviewed face to face using questions that probe values, safeguarding awareness and child development.

Vetting checks

  • Enhanced DBS with Children's Barred List check is obtained before an offer is confirmed. Update Service checks are re-verified annually.
  • At least two written references are taken up, including one from the most recent employer working with children.
  • Right-to-work in the UK is verified; overseas applicants provide additional checks for time spent living abroad.
  • Qualifications, first aid certification and identity are verified from original documents.

Induction and probation

  • New starters complete a structured induction covering safeguarding, health and safety, medication, intimate care, allergen management, whistle-blowing and all policies.
  • A probation period is used to observe practice and confirm suitability.

Ongoing suitability

  • Staff must immediately disclose any event that may affect their suitability, including cautions, convictions, medical conditions or safeguarding allegations.
  • Annual self-declarations of suitability are signed by every member of staff.
  • Supervision, appraisal and regular safeguarding refresher training support continued safe practice.

Students, volunteers and visiting professionals

  • Students on placement are supervised at all times and never counted in the child:staff ratio.
  • Visiting professionals are vetted and supervised in line with our Visitors Policy.

Records and review

  • A single central record of all vetting checks is maintained securely.
  • This policy is reviewed annually and after any change in national safer recruitment guidance.
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Wearable Technology

New — EYFS September 2025 compliant

How wearable technology — smart watches, fitness trackers, smart glasses, smart rings and other camera- or microphone-enabled devices — is managed to protect children's safety and privacy.

Why this matters

  • Modern wearables can take photos and video, record audio, receive messages and provide internet access.
  • Uncontrolled use risks images or information about children being captured or shared without consent and undermines safeguarding.

Staff, students and volunteers

  • Smart watches, smart glasses and any wearable with camera, microphone or messaging functionality are not worn during working hours.
  • Simple non-connected watches without camera, microphone or messaging capability may be worn.
  • Wearables required for medical reasons (e.g. continuous glucose monitors) are agreed in writing with Charlotte and any recording features disabled.
  • Personal phones and wearables are stored in the lockbox during working hours.

Visitors and contractors

  • Visitors are asked to place mobile phones, smart watches and any camera/microphone-enabled wearable into the lockbox on arrival.
  • Emergency service personnel and safeguarding professionals are exempt when carrying out their duties.

Children

  • Children do not wear smart watches or camera-enabled or internet-connected wearables during the session.
  • If a child arrives wearing one it is stored safely with their belongings until pick-up.

Breaches

  • Suspected breaches are managed under our Whistle-Blowing and, where necessary, Safeguarding policies.

Review

  • This policy is reviewed at least annually and updated as wearable technology evolves.
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Whistle-Blowing & Raising Concerns

New — EYFS September 2025 compliant

How anyone working in, visiting or connected with Bumble & Bloom can raise a concern about the safety of children or the conduct of an adult, and how those concerns will be handled.

Our commitment

  • The safety and wellbeing of children is our first priority.
  • Anyone raising a genuine concern will be listened to, supported and protected from retaliation.
  • We follow the Public Interest Disclosure Act 1998 which protects workers who raise concerns in good faith.

What to raise

  • Any concern that a child may be at risk of harm.
  • Any concern about the conduct of an adult working with children, including inappropriate behaviour, physical intervention, use of mobile devices around children or breaches of safeguarding.
  • Any concern that the setting is not complying with the EYFS, safeguarding law or its own policies.

How to raise a concern internally

  • First, raise the concern with Charlotte, the registered childminder and designated safeguarding lead.
  • If the concern is about Charlotte, or you feel it has not been dealt with, raise it directly with Suffolk Childcare Agency.

Raising a concern externally

  • Suffolk Childcare Agency safeguarding team via scachildcare.co.uk.
  • Local Authority Designated Officer (LADO) for concerns about an adult working with children.
  • NSPCC whistle-blowing advice line on 0800 028 0285 or help@nspcc.org.uk.
  • In an emergency where a child is at immediate risk, call 999.

How concerns are handled

  • All concerns are taken seriously, recorded and investigated promptly.
  • The person raising the concern is kept informed as far as legally possible.
  • Confidentiality is protected wherever possible; identity is not shared without consent unless required by law.
  • Retaliation against anyone raising a concern in good faith is treated as a disciplinary matter.

Records and review

  • Whistle-blowing records are stored securely and separately from personnel files.
  • This policy is reviewed at least annually and after any concern is raised.
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Nutrition

Aligned with EYFS Nutrition Guidance (April 2025)

How we plan and serve food and drink to promote children's health, growth and enjoyment of food, in line with the April 2025 EYFS nutrition guidance.

Our approach

  • Menus are planned in line with EYFS nutrition guidance and the Eatwell Guide with age-appropriate variety, balance and portions.
  • All meals at Bumble & Bloom are plant-based (vegan) and nut-free.
  • Fresh fruit, vegetables, whole grains, pulses and plant proteins feature every day.

Milk and drinks

  • Fresh drinking water is available throughout the day indoors and outdoors.
  • Fortified unsweetened plant-based milks (e.g. soya, oat) are offered from age one, following parental preference.
  • Sugary drinks, squash and fruit juice are not served.

Reducing sugar, salt and saturated fat

  • No added sugar or salt in home-cooked meals for children under one.
  • Salt used minimally in cooking for children over one and never added at the table.
  • Sweet treats, biscuits and puddings are limited and, when offered, lower-sugar recipes.

Vitamin and mineral needs

  • We follow current guidance on Vitamin D supplementation and encourage families to give recommended daily supplements.
  • Fortified breakfast cereals, wholegrains, pulses, tofu and calcium-set foods support iron, calcium, B12 and iodine intake.

Menu planning and rotation

  • Menus rotate on at least a four-week cycle and update seasonally.
  • Menus are shared with parents in advance and changes flagged.
  • Feedback from children and parents shapes future menus.

Mealtimes as learning opportunities

  • Children help set the table, serve themselves where safe and talk about the food.
  • Adults model positive eating and language, avoiding labelling foods as 'good' or 'bad'.

Review

  • This policy is reviewed at least annually and whenever national nutrition guidance changes.
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Packed Lunch

Aligned with EYFS Nutrition Guidance (April 2025)

Our expectations for packed lunches brought from home so children continue to enjoy balanced, safe and allergen-aware meals at the setting.

When packed lunches apply

  • Bumble & Bloom provides all meals as standard. A packed lunch may be brought where specifically agreed, for day trips, or where a child has highly specific dietary needs we cannot meet in-house.

What to include

  • A starchy food such as wholemeal bread, wraps, pasta, rice or potatoes.
  • A plant protein such as houmous, beans, lentils or tofu (dairy and eggs are welcome where the child has no allergy).
  • At least one portion of vegetables and one portion of fruit.
  • A drink of water or fortified milk in a labelled, leakproof bottle.

What not to include

  • Nuts of any kind (including nut butters and products that may contain nuts).
  • Sweets, chocolate bars, chocolate spread, high-sugar cereal bars, crisps and salted snacks.
  • Sugary or fizzy drinks, squash, fruit juice or energy drinks.
  • Whole grapes, cherry tomatoes, whole olives, popcorn or hard sweets.

Food safety

  • Please provide packed lunches in an insulated bag with an ice pack; high-risk foods are kept chilled until serving.
  • All food is checked against the child's allergy record before serving.
  • Any uneaten food is returned home so parents can see what has been eaten.

Working with families

  • We speak sensitively with any family whose packed lunches regularly fall outside this guidance and offer support and ideas.
  • We recognise cultural, religious and personal preferences and work with families to make lunches enjoyable and appropriate.

Review

  • This policy is reviewed annually and updated in line with EYFS nutrition guidance.
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Screen Time

New — April 2026

Our approach to the use of screens by children in the setting, in line with the April 2026 EYFS update on healthy screen use.

Our approach

  • We prioritise play, movement, conversation, stories and outdoor experiences over screen-based activities.
  • Children under two have no recreational screen time in the setting.
  • For children aged two and over, any screen use is short, purposeful, age-appropriate and shared with an adult.

Purposeful use

  • Screens may occasionally support learning — a short nature clip linked to a topic, an on-screen story or a video call with a family member.
  • Total screen use is capped at 15–20 minutes per session and never used as a general activity or reward.
  • Content is chosen in advance, ad-free where possible and always previewed by an adult.

Environment and adult use

  • Televisions and tablets are switched off unless in active, planned use.
  • Adults do not use personal screens or phones in the presence of children (see Wearable Technology Policy).
  • Screens are not on during meals, sleep times or transitions.

Working with families

  • We share information with families about healthy screen use and signpost to trusted guidance (Chief Medical Officer, NHS, Parent Zone).
  • Parents may request that their child has no screen use at all; we will respect this fully.

Review

  • This policy is reviewed at least annually and updated as guidance on children's screen use evolves.
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Sustainability

We are committed to reducing our environmental impact and helping children develop respect and love for the natural world.

Our approach

  • We embed care for the environment in daily routines, activities and conversations with children.
  • We choose reusable, recycled, second-hand or plastic-free resources wherever possible.
  • We reduce, reuse and recycle waste and compost food scraps where practical.
  • As part of our sustainability promise, all information is digital and uploaded via the parent portal — reducing paper waste and keeping communication simple.

Energy, water and waste

  • Lights, taps and appliances are switched off when not in use.
  • We follow local recycling guidance and separate paper, plastic, glass and food waste.
  • Cleaning products are eco-friendly and non-toxic where possible.

Food and consumables

  • All meals are plant-based which supports a lower carbon footprint.
  • We buy locally, seasonally and in bulk where practical, and reduce food waste through careful planning.
  • We use reusable cloths, water bottles, cups and lunch containers.

Learning about nature

  • Children spend time outdoors every day, exploring gardens, parks and local green spaces.
  • We grow herbs, fruit and vegetables and talk about where food comes from.
  • We celebrate seasonal changes, wildlife and simple sustainability projects.

Review

  • This policy is reviewed at least annually.
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Nappy & Toilet Training

We support each child's toileting journey with respect, patience and close partnership with parents.

Working with parents

  • Toilet training is introduced when the child shows readiness cues and after discussion with parents.
  • We agree a consistent approach with home covering language, timings and rewards.
  • We share daily updates through the childcare app.

Nappy changing

  • Nappies are checked at least every two hours and changed promptly when wet or soiled.
  • Changing takes place in a designated, screened area away from food preparation.
  • We wear disposable gloves and aprons and follow strict hand hygiene.
  • Full detail on privacy and safeguarding is in our Privacy & Dignity Policy.

Toilet training

  • We offer low toilets, step stools, potties and spare clothes.
  • Children are encouraged but never pressured; accidents are handled matter-of-factly without shame.
  • We celebrate progress warmly and consistently.

Hygiene and health

  • Hands are washed with soap and warm water after every toilet visit and nappy change.
  • Any concerns about a child's toileting, skin or behaviour are shared with parents promptly.

Review

  • This policy is reviewed at least annually.
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Non-Collection of Children

What happens if a child is not collected at the agreed time, so that every child remains safe and cared for.

Agreed collection

  • At registration parents provide the names, relationship, photos and contact numbers of all adults authorised to collect their child.
  • A password is agreed for unexpected collectors and must be given before the child is released.
  • Please contact us as soon as you know you will be late.

If a child is not collected

  • We contact the primary parent by phone, text and via the app.
  • If we cannot reach them we contact the additional emergency contacts on file.
  • The child is reassured, offered a snack and a quiet activity while we make contact.

If contact cannot be made

  • After one hour with no contact and no authorised adult, we will contact children's social care and follow their guidance.
  • We will not take the child home with us or hand them to anyone not on the collection list without confirmed parental consent.
  • A full written record of the incident is kept and shared with parents.

Late collection charges

  • Persistent late collection may result in a late collection fee as set out in our Fees Policy.

Review

  • This policy is reviewed at least annually.
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Non-Mobile Child

How we support the safety and safeguarding of babies and children who are not yet independently mobile.

Recognising vulnerability

  • We recognise that non-mobile children are at increased risk of unexplained injury and follow local safeguarding partnership guidance.
  • Any bruise, mark, cut, burn, bite or injury on a non-mobile child is treated as a potential safeguarding concern until proved otherwise.

Recording and reporting

  • Any injury or mark is recorded with body map, date, time, location and any explanation given by the parent.
  • Parents are asked at drop-off about any existing marks and asked to sign the record.
  • Any concern is discussed immediately with Charlotte as DSL and, where appropriate, referred to children's social care without delay.

Everyday care

  • Non-mobile babies are held, carried and placed only in safe, age-appropriate equipment.
  • They are never left unattended on raised surfaces, in bouncers on tables or in car seats for long periods.
  • Sleep is provided in line with our Safe Sleep Policy.

Communication with parents

  • We share daily observations at handover.
  • Parents are encouraged to share any accidents or marks that occur at home.

Review

  • Reviewed at least annually and in line with local safeguarding guidance.
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Outdoor Play

Outdoor play is central to children's development, health and wellbeing.

Daily outdoor play

  • Children have access to outdoor play every day, in all reasonable weather.
  • We plan a mix of garden, park and local nature outings each week.
  • Children are encouraged to run, climb, dig, splash, build and explore at their own pace.

Clothing and equipment

  • Parents provide weather-appropriate clothing including waterproofs, sun hats, warm layers and spare clothes.
  • We provide wellies, sun cream and additional warm layers where needed.
  • Outdoor equipment is checked before use.

Learning outdoors

  • Outdoor play supports all seven areas of learning in the EYFS.
  • We plan activities linked to seasons, weather, wildlife and children's interests.
  • Children help with planting, watering, harvesting and caring for outdoor spaces.

Safety

  • A risk assessment is completed for the garden and any outing.
  • Adult:child ratios and boundaries are agreed before outdoor play.
  • Children are never out of adult sight or hearing.

Review

  • Reviewed annually.
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Outings

How we plan, risk-assess and deliver outings so that children benefit from wider experiences safely.

Planning an outing

  • Outings are planned around children's interests, ages and developmental needs.
  • Parents are informed in advance and give written consent to regular local outings at registration; specific consent is sought for trips further afield.
  • Routes, transport, timings and emergency arrangements are planned in advance.

Risk assessment

  • A written risk assessment is completed for every venue and each type of outing.
  • Higher-risk outings (water, farms, transport) have additional specific assessments.
  • Risk assessments are reviewed after each outing.

Ratios and supervision

  • Ratios are equal to or better than EYFS requirements and are increased for higher-risk venues.
  • Children are counted at every transition.
  • A qualified paediatric first aider and travel first aid kit accompany every outing.

Emergencies

  • Emergency contact details are carried on every outing.
  • A charged mobile phone is carried at all times.
  • In an emergency we follow our Emergency & Alternative Care Policy.

Review

  • Reviewed annually and after any incident.
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Pets

How any pets in and around the setting are cared for and how children are kept safe.

Our pets

  • Any pets in the home are agreed with parents at registration and any allergies noted.
  • Pets are vaccinated, wormed, treated for fleas and in good health.
  • Pets are never left unsupervised with children.

Hygiene

  • Children wash their hands after handling any pet or being in areas where pets have been.
  • Pet food, litter trays and bowls are kept away from children's areas.
  • Pet living areas are cleaned regularly.

Teaching children

  • Children are taught how to approach, stroke and respect animals gently.
  • No child is expected to interact with a pet if they are anxious.

Visiting animals

  • Any visiting animal experience is risk-assessed and includes parental consent, hand-washing and adult supervision.

Review

  • Reviewed at least annually.
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Physical Contact

How we give affection and physical care safely as part of caring for young children.

Age-appropriate affection

  • We offer cuddles, comfort, laps and hand-holding where the child seeks or welcomes it.
  • We follow the child's cues — they lead when it comes to touch.
  • We never withhold affection as a punishment or reward.

Physical care

  • Nappy changing, toileting, dressing and applying sun cream are carried out sensitively (see Privacy & Dignity Policy).
  • We explain what we are doing and give the child choices where possible.

Managing challenging situations

  • We use positive strategies to redirect behaviour before physical intervention is considered.
  • Physical intervention is only used to prevent immediate harm and is always the least restrictive option.
  • Any intervention is recorded and shared with parents on the day.

Safeguarding

  • Adults model safe and respectful touch at all times.
  • Any concerns are raised through our Whistle-Blowing and Safeguarding policies.

Review

  • Reviewed at least annually.
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Privacy Notice

What personal data we collect about children, parents and staff, why we collect it, how we use it and your rights under UK GDPR.

Who we are

  • Bumble & Bloom Childcare, run by Charlotte Hardy at 66 High St, Egham TW20 9EY, is the data controller.
  • You can contact us at hello@bumbleandbloomchildcare.co.uk.

Data we collect

  • Child and family contact details, emergency contacts, medical and dietary information, safeguarding and attendance records, learning journals, photos and videos with consent.
  • Staff recruitment, DBS, training and supervision records.
  • Website contact form messages.

Why we use it

  • To provide safe, high-quality childcare.
  • To meet our statutory duties (EYFS, safeguarding, tax, funding claims, RIDDOR).
  • To communicate with parents and share information about their child's day.

Lawful bases

  • Contract, legal obligation, vital interests (emergencies), consent (photos, marketing) and legitimate interests.

Sharing

  • Only with those who need it: Suffolk Childcare Agency, safeguarding partners, health services, schools, HMRC, our childcare app provider and, where required, police.
  • We do not sell or share data for marketing.

Retention

  • We keep records only for as long as needed — see our Retention Policy for exact periods.

Your rights

  • Right to be informed, access, correction, deletion, restriction, objection, portability and withdrawing consent.
  • You can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
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Promoting British Values

How we promote the fundamental British values of democracy, rule of law, individual liberty, and mutual respect and tolerance in daily practice.

Democracy

  • Children are helped to make choices and to see that their voices are heard.
  • We use simple voting, turn-taking and group decisions to model democratic ideas.

Rule of law

  • Simple, clear rules are agreed with children and reinforced consistently.
  • We talk about right and wrong, fairness and consequences in age-appropriate ways.

Individual liberty

  • Children are supported to try new things, take safe risks and make their own choices.
  • We celebrate each child's unique interests, talents and ideas.

Mutual respect and tolerance

  • We value and celebrate every family's culture, background, faith and language.
  • Books, resources, music, food and celebrations reflect the diversity of our community and beyond.
  • Discriminatory language or behaviour is always challenged sensitively.

Review

  • Reviewed annually alongside our Equal Opportunities Policy.
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Retention

How long we keep different records and how they are securely destroyed when no longer needed.

Retention periods

  • Child registration and attendance records: until the child's 25th birthday.
  • Accident and incident records: until the child's 25th birthday.
  • Safeguarding records: until the child's 25th birthday, or longer where required by the local safeguarding partnership.
  • Medication records: 3 years after the last dose.
  • Financial and tax records: 6 years plus current year.
  • Staff recruitment, DBS and training records: 6 years after leaving.
  • Website enquiry forms and marketing consents: up to 2 years unless renewed.

Storage

  • Paper records are stored in a locked cabinet.
  • Digital records are stored on password-protected, encrypted devices and services.
  • Backups are made regularly and stored securely.

Secure destruction

  • Paper records are shredded.
  • Digital records are permanently deleted from all devices and cloud storage.
  • A log is kept of destroyed safeguarding records.

Sharing on transition

  • Where a child moves to another setting or school, relevant records (including safeguarding) are securely transferred in line with statutory guidance.

Review

  • Reviewed annually.
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Safety on Outings

How we keep children safe during trips beyond the setting; sits alongside our Outings and Transport policies.

Before the outing

  • A written risk assessment covers venue, route, transport, weather and any specific hazards.
  • Ratios are calculated based on age, ability and destination and increased where needed.
  • Emergency contact details, first aid kit, medication and spare clothes are taken.
  • A charged mobile phone is carried at all times.

During the outing

  • Children are counted at every transition (leaving home, arriving, boarding transport, arriving at venue, on return).
  • High-visibility bibs or wristbands with our contact number are used where appropriate.
  • Children stay within adult sight and hearing at all times.

Emergency procedures

  • We have an agreed meeting point at every venue.
  • Older children know what to do if separated.
  • Emergency services are called immediately in a serious incident and parents informed as soon as safe.

After the outing

  • We review the outing and update risk assessments.
  • Any incident is recorded and shared with parents on the day.

Review

  • Reviewed annually and after any incident.
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Service Evaluation

How we reflect on and improve our practice, gathering views from children, parents and professionals.

Self-evaluation

  • We regularly reflect on our practice using EYFS themes, safeguarding, inclusion, learning and welfare.
  • Charlotte keeps a written self-evaluation and improvement plan updated at least annually.
  • We use observations, learning journals and outcomes for children as part of our evaluation.

Parent voice

  • Parents are asked for feedback informally at handovers and formally through an annual questionnaire.
  • Compliments, concerns and suggestions are recorded and used to improve the service.
  • We share what we have changed as a result of parent feedback.

Child voice

  • Children's interests, preferences and ideas are gathered daily through observation and conversation.
  • Their voice shapes activities, resources and routines.

External input

  • We welcome feedback from Suffolk Childcare Agency, health professionals, schools and other partners.
  • We attend network meetings, training and share good practice with other early years professionals.

Review

  • Reviewed annually alongside the self-evaluation.
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Smoking & Vaping

Bumble & Bloom Childcare is a completely smoke-free and vape-free environment.

Our commitment

  • Smoking, vaping and use of any other tobacco or nicotine product is not permitted anywhere on the premises, in the garden or in any vehicle used to transport children.
  • This applies to Charlotte, any assistants, parents, visitors and contractors.

At handover and on outings

  • Adults collecting or dropping off children are asked not to smoke or vape at the door or on the drive.
  • On outings we avoid areas where smoking or vaping is taking place.

Second-hand exposure

  • We understand the risks of second-hand smoke and vapour to children's health and act to eliminate exposure.
  • Anyone smoking or vaping before contact with children is asked to wash their hands and change any smoke-affected clothing where possible.

Breaches

  • Any breach is addressed sensitively but firmly and may result in review of the childcare agreement.

Review

  • Reviewed annually.
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Social Media

How social media is used in relation to the setting, protecting children's privacy and the reputation of the service.

Setting-run accounts

  • Any social media presence for Bumble & Bloom is managed only by Charlotte.
  • Only photos, videos or information where explicit parental consent has been given are shared.
  • Children are never named and no location tags are used that could identify the setting in real time.

Parents and family

  • We ask that parents do not share photos or video that include other children from the setting on their own social media.
  • Please talk to us first before tagging or sharing anything that identifies the setting.

Adults working in the setting

  • Charlotte and any assistants keep personal social media private and do not accept friend requests from current parents.
  • Personal social media is not used to communicate about children or day-to-day setting matters.

Concerns

  • Any concerns about online content involving the setting are raised with Charlotte and, where appropriate, escalated under our Safeguarding Policy.

Review

  • Reviewed annually.
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Special & Additional Support Needs (SEND)

How we identify, support and celebrate children with special educational needs and/or disabilities, in line with the SEND Code of Practice and EYFS.

Our commitment

  • Every child is welcomed and valued for who they are.
  • We make reasonable adjustments to make our setting accessible and inclusive.
  • Charlotte is the setting's SENCO.

Identifying needs

  • We observe every child carefully and use the EYFS ages and stages of development to notice where extra support may help.
  • Concerns are always discussed with parents first, sensitively and openly.
  • With parental consent we work with health visitors, GPs, speech and language therapists, early help and the local authority SEND team.

Support in the setting

  • Each child with SEND has an individual play and learning plan agreed with parents and reviewed regularly.
  • We follow the graduated approach: assess, plan, do, review.
  • Resources, routines and activities are adapted to enable full participation.

Transitions

  • We work closely with parents and settings/schools to support smooth transitions, sharing information with consent.

Funding

  • We can access Disability Access Fund and Early Years SEN Inclusion Fund where children are eligible.

Complaints

  • Concerns are addressed under our Complaints Procedure and, if needed, escalated to Suffolk Childcare Agency and the local authority.

Review

  • Reviewed annually.
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Staff Behaviour

Professional behaviour expected of Charlotte and anyone working in or with the setting, to keep children safe and maintain trust with families.

Professional conduct

  • We treat every child, parent and colleague with respect, warmth and honesty.
  • We follow all setting policies, including safeguarding, wearable technology, social media and confidentiality.
  • We do not accept any gift, hospitality or payment from a parent beyond agreed fees, other than small tokens of appreciation.

Language and behaviour

  • We use calm, respectful language at all times.
  • Swearing, shouting, sarcasm or belittling comments are never used with or around children.
  • We model the behaviour we want to see.

Boundaries with families

  • We keep a professional distance on social media and outside working hours.
  • We do not care for children of the setting privately outside our contracted hours except by written agreement.
  • Personal relationships that might create a conflict of interest are disclosed to Charlotte.

Fitness to work

  • We do not attend work under the influence of alcohol or drugs.
  • Any medication that could affect performance is disclosed.
  • Any change in health, criminal record or safeguarding status is disclosed immediately.

Concerns and disciplinary

  • Concerns about staff behaviour are raised through our Whistle-Blowing and Safeguarding policies.
  • Serious concerns will be referred to the LADO and Suffolk Childcare Agency.

Review

  • Reviewed annually.
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Sun Protection

How we protect children from the harmful effects of the sun while enjoying outdoor play.

Clothing

  • Parents provide a sun hat (wide-brimmed or legionnaire style) and lightweight clothing that covers shoulders in warm weather.
  • Spare hats and long-sleeved tops are available at the setting.

Sun cream

  • Parents provide a labelled, in-date, at least SPF 30 broad-spectrum sun cream at registration or send it in daily.
  • With written consent, we apply sun cream before outdoor play and reapply every two hours or after water play.
  • Where possible we ask that a first application is made at home before the child arrives.

Shade and timing

  • We use shaded areas of the garden and outings, especially between 11am and 3pm.
  • On very hot days we limit vigorous activity, offer plenty of water and stay in shaded/indoor areas.

Hydration

  • Fresh drinking water is available all day and offered frequently in hot weather.

Working with parents

  • We share advice on sun safety and follow up-to-date NHS and Cancer Research UK guidance.

Review

  • Reviewed annually.
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Television & Games Consoles

How televisions and games consoles are used at the setting; sits alongside our Screen Time Policy.

Our approach

  • Television and games consoles are not part of our usual daily activities.
  • Any use is short, purposeful, age-appropriate and shared with an adult.
  • Screens are never used to occupy children or as background noise.

When we might use TV

  • Occasional use may include a short nature or story clip linked to a topic, a video call with a family member, or a special seasonal viewing.
  • Content is chosen and previewed in advance, ad-free where possible and always age-appropriate for the youngest child present.

Games consoles

  • Games consoles are not used with the children in our care.

Environment

  • Televisions are switched off unless in active, planned use.
  • Screens are not on during meals, sleep or transitions.

Parents

  • Parents may request that their child has no screen use at all; we will respect this fully.

Review

  • Reviewed at least annually.
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Terrorist Attack / National Emergency

How we respond in the extremely unlikely event of a terrorist attack, major public emergency or national security incident that affects the setting or an outing.

Preparation

  • We follow up-to-date guidance from the police, ProtectUK, local authority and Suffolk Childcare Agency.
  • We keep the setting secure at all times: doors locked, visitors controlled, valuables and information stored safely.
  • We know the safest rooms in the home and evacuation routes.

Run, Hide, Tell

  • If it is safe, we RUN — evacuate the children to the safest immediate location.
  • If we cannot leave, we HIDE — move to the safest interior room, lock or barricade the door, silence phones, keep low and quiet.
  • We TELL — call 999 as soon as it is safe and follow police instructions.

Communication with parents

  • Once children are safe we contact parents by phone, text and app.
  • In lockdown we may not be able to respond immediately; parents should follow police advice and not attempt to collect until told it is safe.

Outings

  • Charlotte checks travel and public information before every outing and cancels or amends the plan if there is any credible threat.

After an incident

  • Children are reassured with calm, age-appropriate language.
  • We work with parents to support any child affected and access professional support if needed.
  • Records are kept and shared with relevant authorities.

Review

  • Reviewed annually and after any national guidance change.
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Transport

How children are transported safely when travelling as part of the setting's care.

Consent and information

  • Parents give written consent for transport at registration and again for any longer journeys.
  • We hold up-to-date emergency contact details for every child on every journey.

Vehicles

  • Any vehicle used has current MOT, tax, business-use insurance for childcare and is regularly serviced.
  • Vehicles are clean, smoke-free and free from clutter.

Car seats

  • Every child travels in an appropriate car seat or booster meeting current UK safety standards, correctly fitted for their weight and height.
  • Charlotte checks fit before each journey.

On the journey

  • The driver does not use a mobile phone while driving.
  • Children are supervised at all times; a passenger adult sits with children where possible.
  • We plan routes in advance and allow time for breaks on longer journeys.

Public transport

  • When using buses, trains or taxis, ratios and supervision follow our Outings and Safety on Outings policies.
  • Children hold hands, wear high-visibility bibs where appropriate and are counted at every transition.

Emergencies

  • A charged mobile phone, first aid kit and children's contact details are carried on every journey.
  • In an emergency we call 999 and inform parents as soon as safe.

Review

  • Reviewed annually.
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All policies are reviewed at least annually.

If you would like a printed copy or have any questions, please speak to Charlotte or email hello@bumbleandbloomchildcare.co.uk.